Shipping policy

LILIAN,N AGUILERA JURADO
Thank you for shopping with LILIAN,N AGUILERA JURADO. We specialize in providing high-quality bag products and comprehensive shipping services for all customers. Our team focuses on standardized order handling and secure product packaging to ensure every purchase is delivered correctly, in intact condition, and within a reasonable shipping period.

1. Order Processing & General Delivery Timeline

Our official order processing period lasts 1-3 business days after your order confirmation is received, excluding weekends and national holidays. During peak sales seasons or unexpected order spikes, standard processing workflows may take longer than usual. We will send timely email notifications to all customers once notable shipping delays occur. For all domestic and international orders, the Standard Shipping duration is set at 16 business days. All delivery timelines are estimated values, which may fluctuate due to logistics carrier backlogs, customs clearance procedures, adverse weather conditions, regional logistical limitations, and official holidays.

2. Shipping Fees, Shipment Confirmation & Tracking Service

All shipping fees applicable to your order will be automatically calculated and clearly displayed on the checkout page before payment completion, ensuring full transparency of all logistics costs. Once your bag order is dispatched from our warehouse, you will receive a shipment confirmation email equipped with complete tracking information. In general, tracking data and real-time logistics updates will be fully accessible within 24-48 hours after the carrier picks up your parcel.

3. Address Accuracy Liability & Returned Shipment Rules

Customers are required to double-check and confirm the accuracy and completeness of their shipping address during checkout to avoid delivery failures. LILIAN,N AGUILERA JURADO accepts no responsibility for misdelivery, non-delivery or lost parcels caused by incorrect or incomplete address information provided by customers. Any packages returned to our facility due to address errors will require additional reshipping fees, which shall be borne solely by the customer.

4. Damaged or Lost Shipment Handling & Product Usage Guidelines

We provide standardized after-sales solutions for abnormal shipping issues. If your package is lost during transit, please contact our customer support team within 7 days of the expected delivery date to initiate an investigation. If your bag products arrive damaged upon delivery, please reach out to our staff within 48 hours after receipt and provide clear photos of defective items and original packaging for verification. Our team will evaluate the case thoroughly and deliver a proper resolution in the fastest manner. All our bag products come with professional usage and care guidelines. Customers shall follow official instructions for daily use, cleaning and maintenance. Our company is not liable for product damage caused by improper maintenance, unauthorized modification or personal misuse of items.

5. International Shipping Terms & Contact Information

All international cross-border shipments may incur additional customs duties, import taxes and clearance fees, which are determined by the regulations of the destination country. These extra charges are the customer’s exclusive responsibility and are not included in product prices or standard shipping fees. If you have any questions or feedback regarding this Shipping Policy and order logistics, please contact us via the official details below:
Trade Name: LILIAN,N AGUILERA JURADO
Phone number: +1 406-305-7564
Email: support@lilianlab.shop
Physical address: 111 New Hampshire Ave, Bay Shore, NY 11706, United States